Skip to content

Knowledge Base

← Support

  1. 'mobile' contacts now showing as 'MOBILE'

  2. "!" exclamation when inserting GIF / Photo etc.

  3. 3 Notification Buttons don't fit...

  4. Activate Mobile Data Missing for Android Lollipop

  5. Adding new contacts

  6. Android 11 - Notification and Bubble Concepts

  7. Android 11 - Notification Settings General

  8. Android 11 - Turn Off Bubbles

  9. App icon disappears from dock

  10. Apple / iOS devices showing reactions as text (as opposed to an emoji reaction)

  11. Apple iOS Reactions (Tapbacks) not working

  12. AT&T MMS (Wi-Fi calling) disable.

  13. Badge App Icon

  14. Bitmoji Support

  15. Blocklist

  16. Can I configure specific notifications bubble colors etc per contact / convo?

  17. Can I help translate Textra?

  18. CLASS 0 - not showing

  19. Class 0 Spam messages.

  20. Copy parts of a message

  21. Custom notification ringtones

  22. Developers API - Getting an unread count from Textra

  23. Direct share

  24. Do you support DUAL SIM phones?

  25. Emoji style

  26. Emoji Support

  27. Emoji's, pics and more, how to insert

  28. Emojis Show Corrupted / Blank when I press + icon (left of message field)

  29. Getting 'Error Retrieving Information from Server [RPC S-7 AEC-0]; Upgrade to Pro

  30. Group Messaging Help

  31. Having issues with Group Messaging?

  32. How do I preview pics received?

  33. How to backup my messages

  34. How to view detailed timestamps

  35. Huawei phones running EMUI 4.0 - cannot change notification icon color

  36. Language support

  37. LED issues on LG G series

  38. Light & Night Mode - How does it work? Issue with 10pm to 6am

  39. Links not clickable (not able to tap)

  40. Lost my 'Upgrade to Pro'

  41. Microphone in Textra SMS

  42. MMS issues - AT&T, Sprint, T-Mobile & Mint

  43. MMS Timeouts / No Mobile Data / MMS Send Failing - On Android 7.0?

  44. No Notifications / Notifications stopped working / Notifications disappear

  45. Not all contacts showing in Textra since updating firmware.

  46. Notifications from stock app / double notifications

  47. Notifications repeating even if off

  48. OnePlus running Android 7 - Notification disappears / goes away

  49. Pebble Watch

  50. Pop-up adverts / Full screen adverts

  51. Premium SMS issues

  52. Privacy concern with web link previews?

  53. Quick Compose appears in Lock Screen

  54. Read receipt

  55. Receive delays / sending delays / not receiving messages / messages late / scheduled messages not sending (Xiaomi HTC Samsung Asus Elephone Blackview Huawei) / delayed / battery

  56. Samsung and LG running Android 8, the app icon shows incorrect badge count

  57. Samsung Edge Lighting Notifications

  58. Samsung S7 Always on Display - not working

  59. Samsung S8/S9/S10/S20/S21 SMS/MMS not sending / delays receiving

  60. Samsung updated to Pie, now showing a chat head pop-up (disable it / make it work)

  61. Scheduled Sending

  62. Sending lots of SMS messages

  63. Speech to Text window won't go away!

  64. Stagefright (More Technical Details)

  65. Stagefright (Overview)

  66. T-Mobile / AT&T / Verizon missing messages (RCS) - I am seeing message in stock app but not in Textra

  67. T-Mobile Galaxy S6 - No Notification Vibrations

  68. Timezone (2 times / times differ / 1 hour / 2 hours)

  69. Trash Can (deleting messages).

  70. Updating to Textra Pro.

  71. Use Textra SMS on your Desktop or Browser

  72. Vibrate / Vibration not working (Verizon or AT&T 5.1.1 update)

  73. What are those contact pics (favs) I see when doing a new message?

  74. What does 'Compact SMS Messages' do?

  75. Zedge (per contact notifications revert to default setting).

Feedback and Knowledge Base

(thinking…)